Refunds & Cancellation

Refunds & Cancellation

Return Policy

What is the Dailydealsco Return Policy?

Dailydealsco offers a comprehensive return/refund policy under the following conditions:

Item Damaged

If your customer receives a damaged product, we will need to verify this information as soon as possible.

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was successfully delivered, we will need proof of damage from the customer:

  • Images that display the reported damage – including at least one (1) image where the Universal Product Code (UPC) is visible on the product.
  • Images of the container that the product arrived with all of its contents.

When our customer service team receives clear proof that the delivered item(s) were damaged, we will be able to issue a full refund on the product.

Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.

Not all orders can be canceled

we cannot guarantee that your order can be canceled before it ships. Lost shipments must be reported within 15 days of the purchase date.

If an order shipped is deemed by the shipping company to have been refused or undeliverable, the return shipping charge, based on the shipping cost we had to pay to ship the package back to our fulfillment center will be charged to the Customer.

PLEASE NOTE: Damage claims on orders for frozen, refrigerated, and perishable products must be reported within 24 hours of the delivery date.

No Longer Needed/Wanted

In case the customer simply wants to return the item (e.g. if they are not happy with it), we can offer our customers a refund on the product minus a 30% restocking fee.

To be eligible for a return, your item must be.

  • Unused and in the original packaging.
  • Not out of date at the time the return is received.

PLEASE NOTE: The shipping fee is non-refundable and is not eligible for a pre-paid shipping label.

 

Item NotReceived

If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.

Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim.  Failure to cooperate may result in a denial of the refund.

 

Return To Sender (RTS)

Generally, packages that are returned to the sender are subject to a refund minus a 30% restocking fee and shipping charges.

  1. This applies to, but is not limited to, the following instances:
  2. The address was incorrectly inputted when the order was placed.
  3. The recipient refused delivery.
  4. The recipient refused to pick up the package.
  5. The address is deemed invalid by the carrier.

In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.

Order cancellation policy

Cancellations of NOT guaranteed. If you need to cancel an order, write an e-mail to support@dailydealsco.com right away or contact us via our live chat.

Cancellations are also subject to a 30% restocking fee if canceled within the time frame of the lead time. Please check our message center regularly for lead-time updates.

NOTE: If you’re a marketplace seller, it is your sole responsibility to make sure your order is canceled with us first before canceling the order in the marketplace.