Shipping & Returns

Returns Policy

At, customer service is our number one priority. Our goal is to ensure that all customers are completely satisfied with their purchases. We stand behind all of the products that we sell.

If you are not 100% satisfied with your purchase, we will accept all returns within 30 days from the date of the invoice. Goods must be returned in their original packaging in sellable condition. We cannot accept a return if an item has been opened or used unless the item was damaged or defective.

“Any package that is refused or undeliverable due to insufficient address is subject to a refund less shipping. This simply means that shipping costs will be deducted a refund will be issued.”

Your refund or credit will be issued within 5-10 days of your return being received.

Item damaged

If your customer receives a damaged product, we will need to verify this information as soon as possible.

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was successfully delivered, we will need proof of damage from the customer:

  • Images that display the reported damage – including at least one (1) image where the Universal Product Code (UPC) is visible on the product.
  • Images of the container where the product arrived with all of its contents.

When our customer service team receives clear proof that the delivered item(s) were damaged, we will be able to issue a full refund on the product.

Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.

Not all orders can be canceled

We cannot guarantee that your order can be canceled before it ships. Lost shipments must be reported within 15 days of the purchase date.

No longer needed/wanted

In case the customer simply wants to return the item (e.g., if they are not happy with it), we can offer our customers a refund on the product minus a 20% restocking fee. Shipping will not be refunded.

To be eligible for a return, your item must be.

  • Unused and in the original packaging.
  • Not out of date at the time the return is received.

In cases where you/we believe that the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.

Order cancellation policy

Cancellations of not guaranteed. If you need to cancel an order, write an e-mail to [email protected] right away or contact us via our live chat.

Cancellations are also subject to a 20% restocking fee if canceled within the time frame.

Order cancellations received within 15 minutes are subject to a full refund.

NOTE: If you’re a marketplace seller, it is your sole responsibility to make sure your order is canceled with us first before canceling the order on our store.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

Lead time and Transit Time

It is important to align your lead time and transit time with your suppliers. It is also just as important to understand the differences between the two.


Lead time takes to process an order from the time the order is placed by your customer. This is the time elapsed from when the customer places an order with your site and the time it takes for you to place an order with us, and have it picked, packed, and track generated.

We usually take about 3-5 business days to pick, pack, and ship the order in some cases it can take up to a week

Transit Time

In addition to lead time, transit time must be taken into account. Transit time is the time it takes for the pack to reach the recipient once the order is processed. As a rule of thumb, transit time is generally 3 days but can be longer or shorter depending on the carrier, origin, and destination.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.